Legal

Refund and Cancellation Policy

Last updated: 8 October 2026

This policy covers payments made to SteadyFrame Technologies for Research Concierge and other paid services bought through sftech.co.in. Our work is digital and starts after payment, so refunds depend on how far the work has progressed.

1. Before work starts

If you cancel before we have begun work, you get a full refund. Email sftech766@gmail.com with the name and email used at payment.

2. Single briefs (Test Flight)

• Cancelled after work has started but before delivery: refund of the amount paid, less a charge for time already spent, which we will tell you up front.
• After delivery: no refund for change of mind. If the brief has a material factual error or misses the scope we agreed, tell us within 7 days of delivery and we will correct it or refund the brief.

3. 5-Pack credits

• Within 7 days of purchase and with no briefs started: full refund.
• After that: briefs already delivered or in progress are not refundable. Unused credits can be refunded pro rata within 30 days of purchase, less any payment gateway charges we cannot recover. After 30 days, unused credits are valid for 6 months from purchase and are not refundable.

4. Monthly retainers

You can cancel at any time before the next billing date and you will not be charged again. The month already paid for is not refundable once work for that month has started. If we fail to deliver the agreed scope for a month, tell us and we will make it right or refund the affected portion.

5. Credit toward an upgrade

If you move from a single brief to a larger package within 14 days of delivery, the amount paid for the single brief is credited toward it, as stated on the Research Concierge page. This is a credit against a purchase, not a cash refund.

6. Duplicate or failed payments

If you were charged twice, or charged but did not get a confirmation, email us with the payment ID and we will refund any duplicate right away.

7. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. After we approve a refund, it usually reaches your account in 5 to 7 working days, depending on your bank or card issuer. Taxes charged on the refunded amount are refunded with it.

8. How to ask

Email sftech766@gmail.com with your name, the email you paid with, the payment ID from your Razorpay receipt, and what you need. We aim to reply within 2 working days.

9. Cancelling a service

To cancel a package or retainer, use the same email address above. Cancellation takes effect from the date we confirm it.